Ordering
How it Works
All orders are placed either on-line, by phone or in person at our Westbrook workshop. Because our products are made to order – and to your specifications – it’s best that we talk by phone to firm up color, dimensions, hardware, etc. before we start building. We’ll confirm all aspects of your order via email, and process your deposit by phone. It’s as easy as that!
When you’re ready to ask a question or place an order, call or email Sales to start the conversation. We are available to assist with all your ordering needs, including making recommendations on color, style and product groupings.
Production Timeline
Furniturea requires a 50% deposit – payable by phone or in person – to begin production. Accounts must be paid in full prior to pickup/delivery. Please contact our sales department for lead times. We accept all major credit cards, cash and check.
Shipping
With the exception of our beds, Furniturea products ship fully assembled. We work closely with Handcrafted Delivery, a Maine-based, white- glove shipping company that specializes in blanket-wrapped, fine furniture delivery.
We ship via LTL freight and USPS (dependent on size).
Finally, customers are welcome to pickup completed orders by appointment. There is no charge to pickup your order – however – customers are responsible for providing packing blankets and loading furniture into their vehicle. Because Furniturea is designed around blanket-wrapped delivery, our products are neither boxed nor wrapped.
Return Policy
All pieces/products are made to order. ALL ORDERS ARE FINAL SALE.